Cancellation, Returns, Exchanges

We aim to dispatch orders within 1-2 working days of the order being placed. If you want to cancel an order without incurring a cost, you need to cancel before order is dispatched. You can contact us via email at  info@merakicouture.co.za to cancel your order.

If you would like to make any changes to your order, please email us at info@merakicouture.co.za BEFORE the order is dispatched, to avoid having to pay for delivery again.

We hope you are completely satisfied with your Meraki Women Couture purchase, however if you do wish to return an item for any reason you may do so for up to five (5) days from when you receive your order.

Please make sure your items are returned in their original condition, unused and with all tags still attached.

Returns are issued with store credit, we do not issue cash refunds. If you have chosen the wrong size or are not happy with the style we will issue you with a credit voucher to be spent on something else on the online store (replacement sizes are subject to stock availability).

Returns that do not meet our policy will not be accepted and will be sent back to you. Please contact our customer care team by emailing info@merakicouture.co.za if you have any queries regarding the exchange/return of a product.

Return shipping is at the cost and liability of the purchaser.

The credit voucher will only be issued once the goods have been received in good order, so the amount issued on the credit voucher will be the value of the garment only. You will receive the credit voucher within 1-2 weeks as we need to collect and inspect the returned item(s) before issuing same.

Please note that shipping fees are non-refundable.

Sale products are not eligible for return or exchange, therefore no credit vouchers will be processed for these products.

Please note that items purchased online may also be returned/exchanged at the MERAKI store in Durban with prior arrangements made.

Delivery

Your order will be processed and dispatched within 1-2 business days of the order being placed. Your order should arrive within Seven (7) working days of the order being dispatched provided that the product is in stock.

Should you require overnight delivery, this can be arranged at an additional fee for this service. Please mail info@merakiwomencouture.co.za to request overnight delivery.

We offer a door-to-door delivery which means that the item ordered is delivered to the specified address. Any person at that address may sign for receipt of the package.

When placing your order, please provide a mobile number to contact you during delivery hours.

Orders are delivered in boxes or flyer bags, depending on the item(s) purchased.

International Delivery

Additional customs duties or VAT may be charged on international deliveries, these charges are payable by the customer. Meraki will not be liable for same.

We are not responsible for items that are lost or damaged in transit.

We regret that we do not offer exchanges or returns on international orders (orders outside of South Africa).

Termination/Cancellation of orders at the instance of Meraki

Meraki reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent.

Availability of Items

Please note the stock of all items on offer is limited. Any item(s) selected is subject to the item still being available. If the item is sold out, Meraki may remove this item from your basket prior to checkout.

The purchase shall be complete only when the payment has been processed fully and Meraki has received the money. If payment fails, for any reason, the purchase shall not be successful.

All prices are in South African Rands (ZAR) and are inclusive of VAT.

Online Service

Meraki reserves the right to limit or discontinue the functionality of the site. Every effort is made to ensure the smooth running of the site and to ensure that we are online 24/7 however, we cannot prevent cases where the website may be unavailable.

Meraki cannot be held liable for cross-browser incompatibilities that cause data loss or checkout or payment failures.

Update to Terms and Conditions

Meraki reserves the right to revise these terms, conditions and costs from time to time.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Privacy

Meraki will take all reasonable steps to protect your personal information.